Contact Centre - ITCARD

Contact Centre

Contact Centre

Modern multi-channel communication platform based on reliable ICT infrastructure.

  • Support for banks, POS merchants, eCommerce, payment card holders and fintechs 24/7, all year round
  • Communication via telephone, internet or SMS
  • Planning and implementation of marketing campaigns
Uśmiechnięta młoda kobieta w biurze

Multi-channel customer service 24/7

Experienced Contact Centre specialists, handling more than half a million contacts a year, respond to bank client queries 24/7, 365 days a year.

  • Helpline support
  • E-banking support
  • Complaints handling
  • Assistance with card cancellation
  • Providing up-to-date information about accounts, cards, etc.
  • Connection to VISA and Mastercard networks

  • Contact Centre agent

    Application for agent authentication in the system.

  • IP PBX server

    Access to the call log, with the possibility of filtering according to various criteria.

  • Supervisor module

    Possibility of tracking, for example, the number of active consultants, clients waiting for service and rejected calls.

  • Call recording

    Possibility of listening to recordings, real-time eavesdropping and active support of a consultant by a specialist during a call.

  • Report generator

    Enables the quick creation of statistics necessary to control the quality of service and preparation of marketing activities.

  • Campaign module

    Enables precise determination of campaign duration and full monitoring of quantitative and qualitative reports.

B2B and B2C market research

We offer market research based on technologies, which include methodology and sample selection, questionnaire and script construction, conducting telephone interviews, preparing reports and recommending actions.

Marketing campaigns

We implement campaigns including both outbound and inbound marketing, based on a supplied or tailored database. Campaigns efficiently find new clients and effectively promote the products and services offered.

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